So if you remember my BAD experience with Orange when I got my Android phone stating that I was using ALOT more data than included in my package. They changed my phone and everything seemed to be fine? Well, think again!
Just a further update. Got a new BB Bold 9780 and its working wonderfully.
I was checking my bill at the weekend and it stated I am using more that my included data allowance. I had used £6+ what I should have had included, I thought it might be just carried over from last bill. So I callOrangeand a girl (who didn’t really sound like she knew what she was doing) said that I hadn’t used much more so not to worry. So I didn’t but then I was worried because she didn’t really sound like she had a clue so on Saturday eve I tweet Orange and they say someone will get back to me Tuesday.
It is now Thursday. I check my bill and now it states I’ve used £9+ extra data. So I tweetOrangeagain and have been told someone will call me today. That was over an hour ago.
Lets see what they say!
Ok so the lady called me, I have something which is running in the background and is charging me £1 a day. What? They cannot tell. So I have been asked to delete Facebook, whatsapp and Twitter for 24hrs and they will monitor.
BUT what’s the point of having a smartphone if you cannot check your social feeds?
I’m not being dishonest about anything. They can stay with me for a year and watch me use my phone and if it hasn’t ever in the past been this much how can it suddenly ever since I have had my last two phones I appear to be using more data.
#POINTLESS #USELESS #WASTEOFMONEY
Oh and I have just emailed ofcom!