5 Blackberries replaced in my last contract. Currently I have a Samsung Galaxy S which is charging me for using 4000mb over my allowance. Why/How? I simply do not know.
Never had a phone which hasn’t ‘developed a fault.’
Always been a loyal Orange customer. I have had a contract they tell me for over 7 years. Before that I was a pay as you go customer of theirs.
I notice on my account on the Orange website that my bill is way above what it should be. I so call Orange. I am promised call back Monday 16th May 2011, after my bill has been produced, by a friendly girl and I think it is too good to be true. Good service? Wow!
The call-back didn’t happen even though was written in my notes on their system. Turned out the person that was going to call me back, their team wasn’t even in that day. So no call back from an alternative person was arranged. So I had to call Orange back yesterday evening.
2 weeks ago I discovered that I was being charged for data I didn’t know I was/am using. I renewed my contract with Orange at the beginning of April and I am already being charged over £70 for a £35 contract. I was told that I am using 4000mb data above the 500mb in my contract. I am also being charged for emails which should be included in my contract. I have just discovered I am now in a 24 month contract and I was under the impression I am in a 18month contract. This is not something I agreed to. I asked to be sent a copy of my contracts but I was just referred to look at the t&c’s on the Orange website.
How have I used this data? I don’t know! I don’t stream videos, use email or use that many apps. I never went over on my blackberry but I am, supposedly, on my new Samsung galaxy s. I have been advised by a gentleman last night on handset fault to turn off syncing and that I will not receive social updates on my phone, emails, run apps etc – so now I am receiving less services and being charged more? Fair? Not in my eyes. I am told to call Samsung; but why should I call Samsung on a 0845 number adding to my ever increasing phone bill.
So I ask if I can change my phone to a different model. Just to a blackberry of some form. I am being charged for stupendous amounts of data I am not using… or if I am using I don’t know what/where/when/how I am. I’m just simply told to turn off apps. But what’s the point of having such a phone if I’m not using it? So I ask if I can have a different phone. They plainly tell me no. So I ask if I can start using my old blackberry they tell me yes but I will need to add a blackberry bolt on. Costing me more.
Fair? I think not.
So now I am stuck waiting until Thursday for someone to call me back. They will (if they call me) check my bill to see if I have been charged extra. If I am still being charged and I reiterate that I don’t know how I am using this data. Then I will have to do a factory reset. But I’ve only had the phone just over a month. Why should I have to go to this trouble? I haven’t been sold a phone which is fit for its intended purpose. I should after 7 years of being with orange; I should be able to change this phone. They can take it away. I don’t want it. Give me a Blackberry!
You are tied into a contract; you can’t change your phone so you only have one option. Fix the phone. That’s it. Nothing else. Cannot change the model or get out of the contract. #stuck as we’d say on Twitter.
I am expecting a call-back Thursday – let’s see if it happens. What are the chances? Judging from past experiences when in the past on about 3 separate occasions I have been promised a call-back when my blackberry continuously developed faults and they have not happened – Mmmm slim to none maybe?
Ok so the good things. Sometimes you do speak to ‘friendly’ people on their phone lines. But they are just the empathic fellows that are there to ooh and ahh at the troubles you are facing. Promise you a call back or palm you off to another department. Normally the friendly people are on handset faults. Or just kindly tell you that there is nothing you can do. There was a time when I spoke to someone who was extremely rude and told me there was nothing they could do for me in the time when I had my blackberry replaced various times in the matter of 4 months. I complained about him to a manager but nothing ever came of it. No feedback was given to me.
I have asked for a refund for the amount of ‘data’ I apparently used. Been told someone will look into it. Mmmmm.
Let’s see if the call-back happens on Thursday at 8.30pm as promised.